Last updated: 04/05/2026

TERMS AND CONDITIONS

Our details

Name: The Hear Clinic Ltd
Address: 1 Grange Lodge Cottages, Stoughton Grange Rural Centre, Oadby, Leicestershire, LE2 2FB
Phone Number: 0116 271 0777
Email: [email protected]
Website: www.thehearclinic.co.uk

1. About these terms

These Terms and Conditions govern your use of our website and services, including booking appointments and receiving treatment from The Hear Clinic Ltd.

By booking an appointment or using our website, you agree to these Terms.

2. Our services

We provide ear care services, including hearing assessments, hearing aids and ear wax removal.

All services are provided by qualified professionals and are subject to clinical judgement.

We reserve the right to refuse or discontinue treatment where it is not clinically appropriate.

3. Appointments and bookings

Appointments can be made:

  • Online via our booking system provided by Cliniko
  • By telephone
  • In person

When booking, you agree to provide accurate and complete information.

4. Fees and payment

Pricing

All fees will be clearly communicated at the time of booking or prior to treatment.

Payment methods

We accept:

  • Online payments via Stripe
  • Card payments in person or over the phone
  • Other methods as stated at the time of booking

Payment may be required:

  • At the time of booking, or
  • At the time of your appointment

We do not store full card details.

5. Cancellations and missed appointments

We require at least 24 hours notice to cancel or reschedule an appointment.

If you:

  • Fail to attend your appointment, or
  • Cancel without sufficient notice

we reserve the right to:

  • Charge a cancellation fee, and/or
  • Retain any deposit paid

This helps us manage appointment availability for other patients.

6. Late arrivals

If you arrive late, we may need to:

  • Shorten your appointment, or
  • Reschedule it

This will depend on availability and clinical requirements.

7. Refunds

Refunds are considered on a case-by-case basis.

We do not typically offer refunds for:

  • Completed services
  • Missed appointments

Nothing in these Terms affects your statutory rights under UK consumer law.

8. Clinical responsibility

All treatment decisions are made based on professional judgement and patient safety.

We are not responsible for:

  • Outcomes where advice or treatment plans are not followed
  • Conditions outside the scope of our services

9. Website use

You agree not to:

  • Use our website for unlawful purposes
  • Attempt to gain unauthorised access to our systems
  • Interfere with website functionality

We may suspend or terminate access if these terms are breached.

10. Liability

We will provide services with reasonable care and skill, in line with UK law.

To the fullest extent permitted by law:

  • We exclude liability for indirect or consequential loss
  • Our total liability is limited to the amount paid for the service

Nothing in these Terms limits liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Any rights you have under consumer law

11. Privacy and data protection

Your personal data is handled in accordance with our Privacy Policy.

This includes the use of:

  • Cliniko for bookings and communications
  • Stripe and Barclaycard for payments

Please review our Privacy Policy for full details.

12. Changes to these terms

We may update these Terms from time to time.

The latest version will always be available on our website.

13. Governing law

These Terms are governed by the laws of England and Wales.

Any disputes will be subject to the jurisdiction of the courts of England and Wales.

14. Contact us

If you have any questions about these Terms, please contact:

Email: [email protected]
Phone: 0116 271 0777